Frequently Asked Questions:

    General Movie Transfer Questions:

Q
How long will it take to get my movies transferred to DVD?
A:  1-3 weeks, sometimes even less, depending on our current workload & the size of your project.

Q:  Will the DVD you create play on my DVD player?
A:  We use only professional grade DVD-R disks. DVD-R are the most compatable disks available. They play on most (~95%) DVD players & are compatable with DVD computer drives as well.
Here's a link to a list of compatible DVD Players

Q:  What if I need more than one copy of a transfer to DVD? Do I have to pay for it to be transferred again?
A: 
Absolutely not!  Additional DVD copies of any transfer to DVD are available for only $10 each.

Q:  How many tapes can I transfer to 1 DVD?
A: 
Up to 6 hours can be stored on 1 DVD.

Q:  I'm not really sure what type of tapes I have.  How do I know the difference?

Q:  I have a number of unlabeled tapes & I don't have anything to play them back on.  I'd like to know what is on them before they are transferred.  Can you help me?
A: 
YES!  We have a number of camcorders & players available at the shop.  You can come in, play back your old home movies, ID them & put them in the order you would like to see them transferred in.

Q:  Methods of Payment?
A:  Cash & checks are welcome. Visa & Mastercard payments require a 2% fee.
  

 

 

  

  

Film Transfer Questions:

Q:  What is included in the film per foot price?
A: 
The $0.19 per foot price includes film cleaning, frame by frame film transfer to .AVI, minor editing, & a customized label for each DVD. 

Q:  My box says the reel is only 25 feet:
A:  The box may say 25 feet because originally it was & an inch wide as well.  When the film was shot it had to be flipped over so that the other half of the film could be exposed too.  Then when it was processed, it was split down the middle to form a 50 foot, half inch wide reel of developed film.

 
Q:  What if I don't know what's on a reel?  Can you help me identify it in order to keep my project organized?  *What is "Reel ID?"
A:
  Included in the cost of a Navigation Menu is "Reel ID." If a reel remains a mystery to you, we will be happy to email you with a frame from it so that you can hopefully identify the people, timeframe and/or event.  That info will then help to put your reels in chronological order and will also give us info to name your chapter selections.  ** "Reel ID" is only included on film orders when a navigation menu is requested.**

Q: How much footage can be stored on 1 DVD?
A:  Approximately 1,000 to 1,200 feet can be stored on 1 DVD.

Q: Can you add background music to my reel transfer?
A:  Absolutely!  At a rate of $10 per DVD, we can add music to your reels, straight from the years they came from!  We'll take you waaaay back!! 

Q:  Will I get my reels back?
A:  Oh YES!!  You will get your reels back exactly as you handed them to us- only cleaner!  We DO NOT splice small reels together like other places.  You'll get them back just as Mom & Dad left them. 



   
More questions??  Feel free to give us a call at
504-340-4420 or send an email to
memlane@cox.net